Autotask - Multiple Zones - Integrations attempting to utilize the API are unable to connect to Autotask

Incident Report for Kaseya Inc

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 06, 2026 - 17:29 EST

Identified

We are aware of a problem where Integrations attempting to utilize the API are unable to connect to Autotask. The error received is an "Internal Server Error" with the message "The server encountered an internal error or misconfiguration and was unable to complete your request"

The Kaseya Engineering Team have identified the issue and are working on a fix.

If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal.

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Posted Nov 06, 2026 - 16:36 EST

This incident affects: Autotask PSA (Limited Release, America East, America East 3, America West 2, America West 3, UK 2 (United Kingdom), Australia / New Zealand).