DattoRMM - Vidal - Datto Continuity devices incorrectly reporting offline

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.
Posted May 27, 2026 - 13:33 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 27, 2026 - 11:34 EDT

Update

We are continuing to work on a fix for this issue.
Posted May 27, 2026 - 06:33 EDT

Identified

We are aware of a problem where online BCDR devices are reporting as offline through the Datto Continuity integration on our Vidal platform.

The Kaseya R&D Team have identified the issue and are working on a fix

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Posted May 26, 2026 - 13:36 EDT
This incident affected: Datto RMM (Vidal (US East)).