Autotask - America West - Reprocessing emails

Incident Report for Kaseya Inc

Resolved

This incident has been resolved. All affected emails have been processed.

Posted Jul 25, 2025 - 11:47 EDT

Identified

On Monday, July 21st, our Technology team identified and resolved errors relating to incoming email processing in the American West zone.

Functionality was restored quickly, but the event resulted in a small number of emails that were not processed correctly. Our R&D team has identified the unprocessed emails and plans to reprocess them at 11:30 AM EST today. We will post an update once the reprocessing is complete.

If you have any questions, please create a ticket with our Support team or contact them at 833-863-2237.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Jul 25, 2025 - 09:44 EDT

This incident affected: Autotask PSA (America West).