Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'gbe2-saas-p0'

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Jul 22, 2026 - 10:18 EDT

Update

Backup success rates for Teams have returned to normal. All other services continue to backup normally. Our R&D team is continuing to monitor for any other issues.

Posted Jul 17, 2026 - 10:12 EDT

Update

Our R&D team has implemented additional changes to further address this issue. SharePoint services have recovered and our R&D team continues to monitor as Teams backup success rates improve.

Posted Jul 13, 2026 - 15:55 EDT

Update

We are continuing to monitor for any further issues.

Posted Jul 09, 2026 - 08:24 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 08, 2026 - 10:05 EDT

Investigating

We are aware of a problem where some customers hosted on pod 'gbe2-saas-p0' are experiencing backup performance degradation for some SharePoint and Teams services.

The Kaseya R&D Team is actively Investigating the issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Jul 08, 2026 - 08:37 EDT

This incident affected: Datto SaaS Protection (SaaS Protection Backups).