Datto SaaS Protection - Backup performance degradation for SharePoint/Teams services on pod 'des1-saas-p0'

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted May 21, 2026 - 09:22 EDT

Update

Backup success rate metrics for SharePoint/Teams services on pod 'des1-saas-p0' have returned to normal. Our R&D team is continuing to monitor.

Posted May 19, 2026 - 08:32 EDT

Monitoring

Our R&D team has implemented changes to address the SharePoint/Teams backup performance degradation affecting some customers on pod 'des1-saas-p0' and they are monitoring the results.

Posted May 18, 2026 - 18:25 EDT

Identified

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint/Teams backup performance.

The Kaseya R&D Team has identified the issue and are actively working to resolve it.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted May 18, 2026 - 16:15 EDT

This incident affected: Datto SaaS Protection (SaaS Protection Backups).