Datto SaaS Protection - Backup performance degradation for SharePoint and Teams services on pod 'des1-saas-p0'

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Feb 11, 2025 - 16:36 EST

Monitoring

Our R&D team has implemented changes to address the degradation of the Teams and SharePoint backup performance and has observed significant improvement in success rates.

We are continuing to monitor.

Posted Feb 11, 2025 - 09:53 EST

Identified

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint and Teams backup performance.

The Kaseya R&D Team has identified the issue and is actively working to resolve it.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Feb 10, 2025 - 12:46 EST

This incident affected: Datto SaaS Protection (SaaS Protection Backups).