Datto SaaS Protection - Service disruption for customers hosted on node 'use1-bfyii-2378'

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Feb 27, 2026 - 16:08 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 27, 2026 - 12:53 EST

Investigating

We are aware of a problem where SaaS Protection customers hosted on node 'use1-bfyii-2378' are currently unreachable and are receiving an error when attempting to access their accounts.

The Kaseya R&D Team is currently investigating.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Feb 27, 2026 - 11:53 EST

This incident affected: Datto SaaS Protection (SaaS Protection Backups, SaaS Protection Console Login, SaaS Protection Seat Management).