Datto Backup for Microsoft Azure / Datto Endpoint Backup with Disaster Recovery - Screenshot verifications can fail to process successfully

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Apr 16, 2025 - 15:43 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 15, 2025 - 15:16 EDT

Investigating

We are aware of a problem where Datto Backup for Microsoft Azure and Datto Endpoint Backup with DR may experience screenshot verification failures.

The Kaseya R&D Team is currently investigating this issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Apr 11, 2025 - 08:59 EDT

This incident affected: Datto / Unitrends Endpoint Backup with Disaster Recovery (Verification) and Datto / Unitrends Backup for Microsoft Azure (Verification).