Datto Workplace / Datto File Protection - US Cells - U.S. Based Agents Are Experiencing Connectivity failures, and Portal Access is Intermittently Unavailable

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted May 20, 2026 - 13:57 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 20, 2026 - 13:43 EDT

Investigating

We are aware of a problem where U.S. based Datto Workplace and Datto File Protection agents can experience intermittent connectivity failures and degraded access to the Portal.

The Kaseya R&D Team is currently investigating the issue and working towards a resolution.

Please note:
File access and file downloads can be obtained through the File Explorer option.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted May 20, 2026 - 11:53 EDT

This incident affected: Datto File Protection (US8, US9, US17) and Datto Workplace (US1, US6, US15).