Datto BCDR - US Region - Server5582 Not Accessible

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Nov 13, 2026 - 12:47 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 13, 2026 - 11:38 EST

Investigating

We are aware of a problem where Datto BCDR users paired to Server5582 in the US East region are experiencing degraded performance due to a node availability issue.

The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.

If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal.

To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.

Posted Nov 13, 2026 - 10:22 EST

This incident affected: Datto BCDR Devices (Off-Site Synchronization, Off-Site Recovery).