Datto Networking - Web Filtering Configuration Changes on DNA/D200 Devices Failed to Apply Successfully

Incident Report for Kaseya Inc

Postmortem

Datto Networking- Web filtering policy changes fail to deploy to DNA and D200 appliances – 2026-07-17

Summary: Between 2026-07-17 10:37 PM UTC and 2026-07-27 02:45 PM UTC, Datto Networking customers experienced an issue where web filtering configuration changes were not being successfully applied on the DNA and D200 appliances.

Root Cause:

The issue was traced to an application integration change that resulted in processing errors and prevented certain configuration updates from being applied successfully. An additional issue affecting the application of category-based configuration changes was also identified. Remediation for both issues was developed promptly.

Incident Timeline:

Identified: 2026-07-17 10:37 PM UTC
Public Notification: 2026-07-23 02:37 PM UTC
Resolved: 2026-07-27 02:45 PM UTC

Preventative Measures: To reduce the likelihood and impact of similar incidents in the future, we are taking the following steps.

Improve monitoring and alerting effectiveness to accelerate issue identification, streamline triage activities, and support service reliability.
Complete the transition away from legacy infrastructure dependencies to improve platform resilience, reduce operational risk, and prevent similar issues from recurring.

Posted Aug 03, 2026 - 11:28 EDT

Resolved

This incident has been resolved.

Posted Jul 27, 2026 - 10:45 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 27, 2026 - 08:33 EDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 24, 2026 - 11:49 EDT

Identified

We are aware of a problem where web filtering configuration changes are not being successfully applied on the DNA and D200 appliances.

The Kaseya R&D Team has identified the issue and is working towards a resolution.

In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Jul 23, 2026 - 09:37 EDT

This incident affected: Datto Networking (Routers).