Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-2319'

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Jul 21, 2026 - 14:42 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 21, 2026 - 14:29 EDT

Investigating

We are aware of a problem where SaaS Protection customers hosted on node 'aue1-bfyii-2319' are unable to access their accounts and are experiencing a disruption to their services.

The Kaseya R&D Team is actively investigating.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Jul 21, 2026 - 14:05 EDT

This incident affected: Datto SaaS Protection (SaaS Protection Backups, SaaS Protection Console Login, SaaS Protection Seat Management, SaaS Protection Restores/Exports).