Endpoint Backup v2 – Backup Delays for a Subset of Canada East Partners

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.
Posted May 13, 2025 - 21:09 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 13, 2025 - 20:08 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted May 13, 2025 - 19:33 EDT

Investigating

We are currently aware of an issue preventing some assets from backing up in our Canada East region.

The Kaseya R&D Team is actively investigating the cause, and we will post an update as soon as the cause is identified.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Posted May 13, 2025 - 19:10 EDT
This incident affected: Endpoint Backup V2 (Backup, Agent Registration, Restore).