Datto SaaS Protection - Service disruption for customers hosted on pod 'gbe2-saas-p1'

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted May 28, 2026 - 14:15 EDT

Update

Backup success rate metrics on pod 'gbe2-saas-p1' have returned to normal and our R&D team is continuing to monitor for any other issues.

Posted May 27, 2026 - 11:32 EDT

Update

Backup success rate metrics on pod 'gbe2-saas-p1' are returning to normal. Our R&D team is continuing to monitor for any other issues.

Posted May 26, 2026 - 16:11 EDT

Monitoring

Our R&D team has implemented changes to address the issue affecting customers hosted on pod 'gbe2-saas-p1' and they are monitoring the results.

Posted May 26, 2026 - 11:43 EDT

Identified

Our R&D team is continuing to address the current disruption to SaaS Protection services affecting customers hosted on pod 'gbe2-saas-p1'.

Posted May 26, 2026 - 09:16 EDT

Investigating

We are aware of a problem causing a disruption to services for Datto SaaS Protection customers hosted on pod 'gbe2-saas-p1'.

Our R&D team has identified the issue and is actively working to resolve it.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted May 24, 2026 - 13:52 EDT

This incident affected: Datto SaaS Protection (SaaS Protection Backups, SaaS Protection Console Login, SaaS Protection Seat Management, SaaS Protection Restores/Exports).