A fix has been implemented, and we are monitoring the results.
If you are using Google Chrome, please update the IT Glue Browser Extension to the latest version 2.3.1 by going to the Google Chrome Web Store. Once that is done, you may enable the extension and should have no latency issues with Autotask PSA.
Posted May 15, 2025 - 14:50 EDT
Investigating
We are currently investigating an issue where partners using the IT Glue browser extension are experiencing latency within Autotask PSA.
Temporarily disabling the IT Glue browser extension should resolve the behaviour while we investigate further.
We apologise for any inconvenience.
Posted May 15, 2025 - 08:55 EDT
This incident affected: Autotask PSA (Limited Release, America East, America East 2, America East 3, America West, America West 2, America West 3, UK Limited Release (United Kingdom), UK (United Kingdom), UK 2 (United Kingdom), UK03 (United Kingdom), EU1 (English Europe and Asia), Australia / New Zealand, Australia / New Zealand 2, German (Deutsch), Spanish (Español), AT01).