Datto BCDR - Server5465 (US-East) - Degraded Node Functionality

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Sep 09, 2026 - 08:54 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 08, 2026 - 16:11 EDT

Investigating

We are aware of a problem where Datto BCDR users paired to Server5465 can experience degraded offsite performance.

The Kaseya Engineering Team is investigating the issue and working towards a resolution.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Sep 08, 2026 - 15:43 EDT

This incident affected: Datto BCDR Devices (Off-Site Synchronization, Off-Site Recovery).