On 28th April 2026 at approximately 04:00 PM UTC, partners on the Zinfandel platform experienced an issue where Scheduled and Quick Jobs were taking longer than 5 minutes to begin execution on targeted devices. The issue was mitigated by 04:30 PM UTC, after which the service returned to normal operation.
The service experienced a spike in usage; however, automatic scaling did not trigger as expected, preventing job processing capacity from keeping pace with demand. The Operations team manually scaled the environment and recycled job processing tasks, which resolved the issue.
• Identified: 2026-04-28 04:00 PM UTC
• Public Notification: 2026-04-28 04:12 PM UTC
• Resolved: 2026-04-28 04:30 PM UTC
To reduce the likelihood and impact of similar incidents in the future, we are implementing the following actions:
The R&D team has completed enhancements to the Job Scheduling engine in the 15.0 release. These improvements reduce the time required to create job deployment tasks on the service side, enabling faster delivery to targeted devices for execution.
The R&D team has identified architectural limitations that may contribute to job scheduling delays on targeted devices. Enhancements are currently in development and are targeted for release in version 15.1 of Datto RMM.
The R&D team is addressing issues related to automated scaling of the supporting infrastructure identified during this incident. Some improvements were delivered in the 15.0 release, with the remaining work planned for completion in version 15.1 of Datto RMM.