Datto BCDR - Device Web Access to the Local User Interface and Device Check-in Functionality Degraded

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.
Posted May 08, 2025 - 19:01 EDT

Update

We are continuing to work on a fix for this issue.
Posted May 08, 2025 - 19:00 EDT

Identified

We are aware of a problem where BCDR devices can fail to check-in and Datto BCDR users may experience degraded local UI access.

The Kaseya R&D Team has identified the issue and is working towards a resolution.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Posted May 08, 2025 - 17:11 EDT
This incident affected: Datto BCDR Devices (Device Check-in, Device Web UI).