SAAS Performance issues

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Oct 28, 2025 - 16:24 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 27, 2025 - 23:42 EDT

Update

We are continuing to investigate this issue.

Posted Oct 27, 2025 - 23:31 EDT

Update

We are continuing to investigate this issue.

Posted Oct 27, 2025 - 23:30 EDT

Update

We are continuing to investigate this issue.

Posted Oct 27, 2025 - 21:20 EDT

Update

We are continuing to investigate this issue.

Posted Oct 27, 2025 - 21:18 EDT

Investigating

We are aware of the current issue where the pages on the VSA Web UI are not loading for multiple SAAS instances.

We have reported this to our internal NOC team and are currently working on this.

Posted Oct 27, 2025 - 20:28 EDT

This incident affected: VSA 9 (US - NA1VSA09, US - NA1VSA11, US - NA1VSA33, EU - SAAS03, SYD2-TRIAL1003, US - VSA122, US - VSA135, US-VSA127).