Datto RMM - Zinfandel - "Error with database"

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Apr 04, 2025 - 16:00 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 04, 2025 - 15:00 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 04, 2025 - 14:57 EDT

Investigating

We are aware of a problem where users may receive a database error when attempting to Web Remote to a device on the Zinfandel Platform of Datto RMM.

The Kaseya R&D Team is investigating the issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Apr 04, 2025 - 14:19 EDT

This incident affected: Datto RMM (Zinfandel (US West)).