Datto BCDR - BCDR Devices and Datto DNA devices can fail to display in the Datto Partner Portal

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Jan 02, 2025 - 16:04 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 02, 2025 - 12:01 EST

Update

We are continuing to work on a fix for this issue.

Posted Jan 02, 2025 - 11:10 EST

Identified

We are currently experiencing a temporary outage affecting the Datto Partner Portal. While backups are continuing to run as expected, BCDR devices and Datto DNA devices may not appear in the Partner Portal during this time.

Our team has identified the issue and is actively working on a resolution. We anticipate full service restoration by noon EST.

If assistance is needed for restores, please contact Datto Support. Thank you for your patience as we work to resolve this matter.
For further updates, please continue to check status.kaseya.com.

Posted Jan 02, 2025 - 10:10 EST

This incident affected: Datto Networking (Routers) and Datto BCDR Devices (Recovery).