Our engineering team is actively working on a permanent resolution. We’ll provide updates as progress continues.
Posted Apr 23, 2026 - 16:28 EDT
Update
Our engineering team is continuing to investigate a permanent resolution.
Posted Apr 15, 2026 - 13:38 EDT
Update
The Kaseya R&D team continues to actively work toward resolving this issue.
Please note that any latency impact is limited to VFS/V10 agents.
Posted Apr 10, 2026 - 10:58 EDT
Update
Our engineering team has provided a temporary solution to mitigate the latency issue affecting Datto Workplace.
If you wish to implement this workaround, please contact our Technical Support team for assistance with its application.
Posted Apr 08, 2026 - 10:12 EDT
Update
We have identified the root cause of the slow file downloads impacting large projects. The issue is isolated to the server side and does not impact data integrity. A corrective solution is currently under evaluation, and we anticipate providing an updated status early next week.
Posted Apr 03, 2026 - 13:06 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Apr 03, 2026 - 09:32 EDT
Update
We are continuing to investigate this issue.
Posted Apr 02, 2026 - 09:02 EDT
Investigating
We are aware of a problem where Datto Workplace users are reporting elevated latency impacting multiple projects within the U.S. region.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.