Between 2026-02-12 11:30 AM EST and 2026-02-12 1:15 PM EST, Datto RMM partners experienced issues loading the Alerts page and other features that depend on alert data, including Widgets and Monitors.
The incident was caused by resource exhaustion on the alert database. A sudden spike in database utilization led to request timeouts, resulting in pages and components that rely on alert data failing to load. To resolve the issue, the Operations team provisioned a new database instance to handle the additional load and recycled relevant background processes, restoring normal service.
To minimize the likelihood and impact of similar incidents, the following actions are being taken:
Infrastructure Resilience Improvements: The Kaseya R&D team will implement automatic scaling for the alert database to ensure it can handle utilization spikes without requiring manual intervention.
Enhanced Incident Management: Global Kaseya teams will continue to receive training and coaching on Incident Management playbooks to ensure timely awareness and coordinated response across all internal stakeholders.