Datto Backup for Microsoft Azure / Datto Endpoint Backup with Disaster Recovery - Devices Failing to Check In

Incident Report for Kaseya Inc

Identified

We are aware that some Datto Endpoint Backup with Disaster Recovery and Datto Backup for Microsoft Azure devices are failing to check in.

The Kaseya Engineering and R&D teams are actively investigating the issue.

In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Apr 13, 2025 - 17:14 EDT

This incident affects: Datto / Unitrends Endpoint Backup with Disaster Recovery (Backup, Verification, Recovery) and Datto / Unitrends Backup for Microsoft Azure (Device Check-in, Backup, Verification, Recovery).