RapidFire Tools - All Regions - YourITPortal is flagging all credentials as invalid, preventing logins

Incident Report for Kaseya Inc

Postmortem

On June 9th at 17:00 UTC, RapidFire Tools Partners experienced a service interruption which caused login and other timeout errors when using YourITPortal.

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The root cause of this service interruption was due to a combination of increased load and an infrastructure change that lead to the timeout errors.

Our Engineering team deployed a fix to correct the problem on June 9th at 19:00 UTC to restore services to normal.

Posted Jun 12, 2025 - 10:36 EDT

Resolved

This incident has been resolved.

Posted Jun 09, 2025 - 16:10 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 09, 2025 - 14:38 EDT

Investigating

We are aware of a problem where the YourITPortal is flagging all credentials as invalid, preventing logins.

The Kaseya R&D Team is currently investigating the issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Jun 09, 2025 - 13:28 EDT

This incident affected: Rapidfire Tools (Compliance Manager (GRC), Compliance Manager (Legacy), CyberHawk, Email2Ticket, Inspector, Network Detective, VulScan, Portal).