Datto SaaS Protection - Service disruption for customers hosted on pod 'usw3-saas-p0'

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.
Posted May 13, 2026 - 10:14 EDT

Update

Backup success rates on pod 'usw3-saas-p0' remain stable at normal levels. Our R&D team is continuing to monitor.
Posted May 12, 2026 - 16:30 EDT

Monitoring

Our R&D team has resolved the issue and Backup and Recovery services are functioning normally again for customers on pod 'usw3-saas-p0'. We are continuing to monitor.
Posted May 11, 2026 - 18:46 EDT

Identified

Our R&D team has identified another issue affecting Backup and Recovery services for customers hosted on pod 'usw3-saas-p0' and are actively working to address it.
Posted May 11, 2026 - 18:11 EDT

Monitoring

Our R&D team has implemented a fix to resolve the Backup and Recovery issues affecting customers on pod 'usw3-saas-p0' and are actively monitoring for any other issues.
Posted May 11, 2026 - 14:50 EDT

Investigating

We are aware of a problem where customers hosted on pod 'usw3-saas-p0' are experiencing a disruption to Backup and Recovery services for Datto SaaS Protection.

The Kaseya R&D Team is actively Investigating.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Posted May 11, 2026 - 13:39 EDT
This incident affected: Datto SaaS Protection (SaaS Protection Backups, SaaS Protection Restores/Exports).