Datto BCDR (Business Continuity and Disaster Recovery) - Node: use1-dtc-server-118 is inaccessible - Preventing access to Backups/ Screenshots/ Restores.

Incident Report for Kaseya Inc

Investigating

We are aware of a problem where Node use1-dtc-server-118.datto.com is inaccessible preventing access to Backups/ Screenshots/ Restores.

The Kaseya Engineering Team is investigating the situation

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Oct 24, 2026 - 15:07 EDT

This incident affects: Datto BCDR Devices (Off-Site Recovery).