Datto RMM - Web Remote Sessions Fail to Connect for Specific Web Remote Versions

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Jan 16, 2026 - 15:33 EST

A fix has been implemented and we are monitoring the results.

Posted Jan 15, 2026 - 18:47 EST

We are continuing to investigate this issue.

Posted Jan 14, 2026 - 20:21 EST

Web Remote Sessions Fail to Connect for Specific Web Remote Versions

Posted Jan 14, 2026 - 20:18 EST

This incident affected: Datto RMM (Syrah (APAC)).