Datto SaaS Protection - Service disruption for customers hosted on pod 'use1-saas-p8'/'use1-saas-p0'

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Nov 10, 2025 - 14:28 EST

Update

Backup performance on the pods continue to improve after the changes implemented yesterday.

Our R&D team is continuing to monitor.

Posted Nov 07, 2025 - 11:02 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 06, 2025 - 14:26 EST

Identified

We are aware of a problem causing a disruption to services for Datto SaaS Protection customers hosted on pod 'use1-saas-p8'/'use1-saas-p0'.

Our R&D team has identified the issue and is actively working to resolve it.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Nov 06, 2025 - 08:48 EST

This incident affected: Datto SaaS Protection (SaaS Protection Backups, SaaS Protection Console Login, SaaS Protection Seat Management).