Summary: 
Between 2026-02-07 8:23am UTC and 2026-02-07 4:40am UTC, some partners were unable to authenticate into KaseyaOne 

Root Cause:  

A power outage in a Microsoft datacenter caused downstream issues in the KaseyaOne application dependent on a Microsoft Azure service called Azure Cache for Redis. Azure Cache for Redis is used for caching login metadata and reducing page load times.

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Incident Timeline: Add any major milestones we should disclose publicly 

• Identified: 2026-02-07 8:23am UTC   

• Fix Implemented: 2026-02-07 9:31am UTC 

• Resolved: 2026-02-07 9:40am UTC  

• Public Notification to the Status Page: 2026-02-07 10:22am UTC  

Preventative Measures:  To reduce the likelihood and impact of similar incidents in the future, we are taking the following steps:  

• Enhancements to incident management and response: 

1. KaseyaOne will be implementing a failover strategy to a US East datacenter in Azure to mitigate the impact of a power outage in the US West datacenters