Datto SaaS Protection - Service disruption for customers hosted on node 'des1-bfyii-1701'

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Feb 06, 2026 - 15:09 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 06, 2026 - 12:06 EST

Identified

The issue has been identified and our R&D team is actively working to resolve it.

Posted Feb 06, 2026 - 10:56 EST

Investigating

We are aware of a problem where customers hosted on node 'des1-bfyii-1701' are receiving a 500 error when accessing their accounts.

The Kaseya R&D Team is currently investigating.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Feb 06, 2026 - 08:55 EST

This incident affected: Datto SaaS Protection (SaaS Protection Backups, SaaS Protection Console Login, SaaS Protection Seat Management).