Datto Backup for Microsoft Azure / Datto Endpoint Backup with Disaster Recovery - Screenshot verifications can fail to process successfully in the US-East region

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Sep 08, 2025 - 16:10 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 08, 2025 - 15:29 EDT

Identified

We are aware of a problem where Datto Backup for Microsoft Azure and Datto Endpoint Backup with Disaster Recovery users in the US-East region can experience screenshot failures.

The Kaseya R&D Team has identified the issue and is actively working towards a resolution.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Sep 08, 2025 - 12:41 EDT

This incident affected: Datto / Unitrends Endpoint Backup with Disaster Recovery (Verification) and Datto / Unitrends Backup for Microsoft Azure (Verification).