[Datto Workplace & Datto File Protection] Users are unable to login

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted May 26, 2026 - 09:24 EDT

Monitoring

The R&D team has successfully mitigated the issue and the previously affected pages are accessible again.

We continue to monitor the health of the service while reviewing avenues to minimize the risk of the issue reoccurring.

Posted May 21, 2026 - 05:05 EDT

Investigating

Our R&D team is currently investigating the issue with the Datto Workplace and Datto File Protection portals in the US region being inaccessible at present.

The top level URLs being currently inaccessible, customers in other regions can only access the login page through the subdomains.

Please subscribe to this post to receive updates as our efforts to resolve this issue progresses.

We apologise for the inconvenience caused!

Posted May 21, 2026 - 04:50 EDT

This incident affected: Datto File Protection (US8, US9, US17) and Datto Workplace (US1, US6, US15).