Datto SaaS Protection - Backup performance and access issues for customers hosted on node 'gbe2-bfyii-1225'

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted May 01, 2026 - 08:33 EDT

Monitoring

Our R&D team has implemented a fix to address the SaaS Protection account access issues and customers should no longer receive a 504 error when logging in. We are actively monitoring the node for any other issues.

Posted Apr 30, 2026 - 15:36 EDT

Identified

We are aware of a problem where customers hosted on node 'gbe2-bfyii-1225' are experiencing degraded backup performance for SharePoint/Teams services as well as receiving 504 errors when attempting to access their SaaS Protection accounts.

The Kaseya R&D Team has identified the issue and are actively working to resolve it.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Apr 30, 2026 - 12:38 EDT

This incident affected: Datto SaaS Protection (SaaS Protection Backups, SaaS Protection Console Login).