Datto SaaS Protection - M365 Backup and Restore issues affecting customers in multiple regions

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Aug 31, 2026 - 09:43 EDT

Monitoring

Our R&D team has implemented additional changes to restore full functionality to affected customers and they are closely monitoring for any other issues.

Posted Aug 26, 2026 - 15:44 EDT

Identified

Our R&D team is continuing to address this issue and restore full functionality to the affected customers.

Posted Aug 26, 2026 - 13:06 EDT

Update

We are continuing to monitor for any further issues.

Posted Aug 26, 2026 - 08:03 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 25, 2026 - 19:57 EDT

Update

We are continuing to work on a fix for this issue.

Posted Aug 25, 2026 - 17:48 EDT

Identified

We are aware of a problem where some Datto SaaS Protection customers hosted in multiple regions are experiencing backup and restore issues. Export services are not affected.

The Kaseya Engineering Team has identified the issue and are actively working to resolve it.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Aug 25, 2026 - 16:39 EDT

This incident affected: Datto SaaS Protection (SaaS Protection Backups, SaaS Protection Restores/Exports).