Datto Networking - New Access Points are not able to check in to Network Manager

Incident Report for Kaseya Inc

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 01, 2025 - 13:52 EDT

Investigating

We are aware of a problem where New Access Points are not able to check-in to Network Manager.

The Kaseya R&D Team is currently investigating this issue.

In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Mar 28, 2025 - 14:20 EDT

This incident affects: Datto Networking (Access Points).