ConnectBooster - Payment Failures due to Surcharge Settings Between ConnectBooster and NMI

Incident Report for Kaseya Inc

Monitoring

Kaseya has deployed a fix to address the Transaction Failures through the NMI Gateway due to Surcharge settings.

We are currently monitoring the behavior and will provide future updates as they become available.

Posted Nov 11, 2026 - 20:23 EST

Identified

We are aware of a problem where some users are experiencing transaction failures within ConnectBooster due to Surcharge settings between the ConnectBooster Portal and the NMI Gateway

The Kaseya Engineering Team have Identified the issue are working on a fix.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Nov 11, 2026 - 18:33 EST

This incident affects: Connectbooster (Portal).