Datto Backup for Microsoft Azure / Datto Endpoint Backup with Disaster Recovery - Cloud Devices Failing to Register in US-East Region

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Apr 04, 2025 - 13:03 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 03, 2025 - 15:48 EDT

Identified

We are aware of a problem where Datto Backup for Microsoft Azure and Datto Endpoint Backup with Disaster Recovery cloud devices can fail to register in the US-East region.

The Kaseya R&D Team has identified the issue and is working towards a resolution.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Apr 03, 2025 - 15:02 EDT

This incident affected: Datto / Unitrends Backup for Microsoft Azure (Device Registration) and Datto / Unitrends Endpoint Backup with Disaster Recovery (Device Registration).