Datto RMM - Merlot - Errors presenting in the UI, impact to Remote Takeover connections

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.
Posted Mar 31, 2025 - 10:00 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 31, 2025 - 08:09 EDT

Investigating

We are aware of a problem where errors are presenting in the UI, which is impacting Remote Takeover connections for Datto RMM on Merlot.

The Kaseya R&D Team are currently investigating this issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Posted Mar 31, 2025 - 05:55 EDT
This incident affected: Datto RMM (Merlot (EU2)).