RocketCyber - Unable to switch Organizations

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Sep 23, 2026 - 11:00 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 22, 2026 - 19:47 EDT

Investigating

We are aware of a problem where RocketCyber users, who attempt to switch Organizations are encountering the following error, preventing users from being able to switch Organizations:

Access Blocked

[Organization name] does not have SSO enabled for this KaseyaOne Tenant

To access this account, login directly at https://app.rocketcyber.com(US) or https://eu.rocketcyber.com(EU)

RocketCyber's monitoring capabilities are unaffected and will continue to gather and send data to the RocketCyber platform.

The Kaseya R&D Team is currently investigating and we will provide an update as soon as we have more information.

Posted Sep 22, 2026 - 15:51 EDT

This incident affected: RocketCyber (EU, US).