Datto Workplace - Application Access, Connectivity, and Synchronization Impacted In The AUE Region – 2026-03-19

Summary:  
Between 2026-03-19 05:00 AM UTC and 2026-03-19 03:51 PM UTC, Datto Workplace customers in the Australia region experienced a service disruption that prevented some users from accessing and synchronizing data through the Datto Workplace application. Investigation identified the root cause as a degraded disk within a storage volume server, which introduced elevated latency and intermittent service accessibility issues. The affected hardware component was replaced, restoring system performance, and resolving the customer impact. Normal operations have since resumed.

Root Cause:

A degraded drive within a volume server led to elevated latency and intermittent service accessibility issues. The affected drive was proactively replaced, restoring normal system performance and service availability, and fully resolving the issue.

Incident Timeline:

• Identified: 2026-03-19 05:00 AM UTC

• Public Notification: Backfilled Incident - 2026-03-19 05:00 PM UTC

• Resolved: 2026-03-19 03:51 PM UTC

Preventative Measures:  
To reduce the likelihood and impact of similar incidents in the future, we are taking the following steps. 

• Going forward, Engineering will continue to proactively monitor for signs of drive performance degradation and replace underperforming drives before a complete hardware failure occurs.

• Engineering will evaluate opportunities to further enhance drive health monitoring and predictive maintenance processes to minimize potential service impacts, maintain platform reliability, and reduce the likelihood of customer-facing disruptions.