All affected systems have made a full recovery. Incident is now resolved.
Posted Nov 04, 2026 - 19:07 EST
Monitoring
Our vendor confirmed that a fix has been implemented - We will continue to monitor and provide updates until full resolution has been confirmed
Posted Nov 04, 2026 - 18:05 EST
Identified
Our vendor has identified and is in the process of implementing a fix - recovery to normal operations is expected to begin rolling out shortly
Posted Nov 04, 2026 - 16:31 EST
Investigating
We are currently experiencing an issue impacting KaseyaAssist within our direct product portals.
As a workaround, customers can continue to engage with Kaseya Support through helpdesk.kaseya.com for support inquiries and billing assistance.
Our vendor is actively investigating the issue and working to restore service as quickly as possible. We apologize for any inconvenience and will provide updates as they become available.