Datto Endpoint Backup for PC - Cloud Siris 342103 is down and not taking backups

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Apr 17, 2025 - 10:06 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 17, 2025 - 08:17 EDT

Investigating

We are aware of a problem where assets paired to Cloud Siris 342103 may experience issues with backups and other tasks that interact with the cloud siris.

The Kaseya R&D Team is currently investing the issue

Please Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Apr 17, 2025 - 05:50 EDT

This incident affected: Datto / Unitrends Endpoint Backup for PCs (Agent Registration, Backup, Verification, Recovery).