All necessary work has been successfully completed and the service should be back to operational.
Thank you for your patience while we were resolving this issue.
Posted Dec 17, 2025 - 12:51 EST
Identified
Our R&D teams are actively working to restore the affected service. We anticipate completing all required remediation activities during the course of next week, after which the component is expected to return to stable operation.
Posted Dec 12, 2025 - 13:55 EST
Update
We are continuing to investigate this issue.
Posted Dec 06, 2025 - 00:20 EST
Update
The current estimated time for recovery of the software update services supporting the Kaseya Software Deployment and Update module (KSDU) is 2 weeks. During this time, it will not be possible to deploy or update software applications from the Ninite catalogue.
Please note that update and deployment of many software titles is natively supported within the Software Management (KSM) module using the VSA9 application catalog. Click here for a list of supported titles - https://help.vsa9.kaseya.com/help/Content/Modules/software-management/application-catalog.htm - please contact Support for assistance if you would like to utilize this solution and require assistance.
We apologize for any inconvenience.
- Cloud Operations Team
Posted Dec 01, 2025 - 09:14 EST
Investigating
We are aware that VSA9 customers using the Software Deployment module may be experiencing service disruption.
Our team is actively working to restore functionality at this time.
We apologize for any inconvenience.
- Cloud Operations Team
Posted Nov 26, 2025 - 14:06 EST
This incident affected: VSA 9 (Kaseya Software Deployment and Update).