A fix has been implemented and we are monitoring the results.
Posted Sep 04, 2026 - 14:44 EDT
Update
The majority of BCDR servers have been successfully restored and are operating normally. A limited number of servers remain under remediation, and Engineering teams are actively working to complete recovery efforts and return all impacted systems to full operational status.
Posted Sep 04, 2026 - 10:19 EDT
Update
The remediation has been identified and is currently being deployed to the affected nodes in a phased rollout to ensure a controlled and efficient resolution.
Posted Sep 03, 2026 - 10:51 EDT
Update
We are continuing to work on a fix for this issue.
Posted Sep 03, 2026 - 10:42 EDT
Identified
The Kaseya Systems Engineering Team identified the issue and they are working on resolving the problem.
Posted Sep 02, 2026 - 09:10 EDT
Update
The Kaseya Systems Engineering Team is continuing to investigate the issue.
Posted Sep 02, 2026 - 08:32 EDT
Update
We are continuing to investigate this issue.
Posted Sep 02, 2026 - 07:27 EDT
Investigating
We are aware of a problem where Cloud Operations are hindered for some of our Datto BCDR partners.
The Kaseya Engineering Team is investigating the issue.