Summary:

Between 2026-04-14 14:50 UTC and 2026-04-14 16:20 UTC, some customers experienced a “Server Error” while working with quotes.

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Root Cause:

A recent configuration change led to unintended restrictions that interfered with normal request processing, resulting in intermittent errors for some customers.

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Incident Timeline:

• Identified: 2026-04-14 14:55 UTC
• Public Notification to the Status Page: 2026-04-14 15:27 UTC
• Resolved: 2026-04-14 16:20 UTC

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Preventative Measures:

To reduce the likelihood and impact of similar incidents in the future, we are taking the following steps:

• Improving system monitoring and alerting to more quickly detect abnormal traffic patterns and service disruptions.
• Refining our change management practices to further validate configuration updates before they are fully applied in production environments.