Datto BCDR - Archived Agents May Generate Sync Completion Alerts for Points Marked for Offsite.

Incident Report for Kaseya Inc

Investigating

A known issue exists where archived agents may continue to generate sync completion alerts when associated local points are marked as offsite, despite the agents being in an archived state.

While a long-term solution is scheduled for implementation in a future release, assets affected before the fix is deployed will need to be corrected through manual intervention.

Customers seeking to implement this mitigation should submit a request through the Kaseya Help Desk Portal at https://helpdesk.kaseya.com/hc/en-gb. Our Support team will assist with the required remediation activities.

Thank you for your understanding and continued support.

Posted Aug 06, 2026 - 13:51 EDT

This incident affects: Datto BCDR Devices (Off-Site Synchronization).