Datto BCDR - Server3824 (Germany Region) - Degraded Node Functionality

Incident Report for Kaseya Inc

Identified

We are aware of a problem where Datto BCDR users paired to Server3824 will experience a service degradation affecting offsite performance and related operations.

The Kaseya Engineering Team has identified the issue and is working towards a resolution.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Aug 25, 2026 - 12:09 EDT

This incident affects: Datto BCDR Devices (Off-Site Synchronization, Off-Site Recovery).