SaaS Protection - isw1-bfyii-1131 - Backup Performance Degradation

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Aug 19, 2026 - 16:08 EDT

Monitoring

Backups continue to process normally for customers hosted on node 'isw1-bfyii-1131' and our R&D team is monitoring for any other issues.

Posted Aug 19, 2026 - 09:00 EDT

Update

The Engineering team has performed the necessary steps to resolve the issue, and are observing that related errors have stopped and backup metrics are improving as the service is recovering.

Posted Aug 19, 2026 - 08:29 EDT

Identified

We are aware of a problem where backups are not successful for customers hosted on isw1-bfyii-1131

The Kaseya Engineering Team is currently responding to the issue, and we will provide updates on this thread as information becomes available.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Aug 19, 2026 - 07:25 EDT

This incident affected: Datto SaaS Protection (SaaS Protection Backups).