Datto RMM - Vidal Platform - Jobs Stuck in Pending or Running State

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Apr 02, 2025 - 16:40 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 02, 2025 - 15:46 EDT

Investigating

We are aware of a problem where jobs may get stuck in scheduled, pending, or running states on the Vidal Platform in Datto RMM.

The Kaseya R&D Team is investigating the issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Apr 02, 2025 - 14:31 EDT

This incident affected: Datto RMM (Vidal (US East)).